Sign In

Signing in is the first real step toward playing for real money at Hallmark Casino. Use the email and password you registered with, or choose the “Forgot password” link on the sign-in page to get a reset link sent to your inbox. If you can’t access your account, Hallmark’s support team is available by email at support@hallmarkassistance.com or by phone at 888-480-7999.

If you’re new, create a strong password and confirm your account following any verification email. Once signed in, you’ll be able to deposit, claim bonuses, and access exclusive promotions tied to your profile.

Fast tips to avoid common sign-in headaches

Make sure the email and phone number on your account are current before you need them for verification or password recovery. Clear your browser cache or try a different browser or device if the sign-in form won’t load. If two-step verification is offered, enable it—this adds a simple, effective layer of protection.

For persistent problems, contact support and have your account email ready. If Hallmark requests identity documents for KYC (know your customer) checks, respond quickly to avoid delays with deposits, withdrawals, or bonus redemptions.

What to check after you sign in: payments and currencies

Once signed in, pick your preferred currency—Hallmark accepts Bitcoin, EUR, GBP, and USD—which affects deposit and withdrawal options. Available payment methods include major cards (Visa, MasterCard, American Express, Discover, JCB, Diners), bank transfer, person-to-person methods, and Bitcoin.

Before depositing, confirm any fees, expected processing times, and whether a method is accepted for withdrawals. If you plan to use Bitcoin, check the wallet address carefully on every transaction to avoid irreversible mistakes.

Welcome bonuses: codes, rules, and red flags

Hallmark lists two prominent welcome offers: a “225% Signup Deposit Bonus” with code WIN225 (up to $1,125, $20 minimum deposit, 50x multiplier) and “$115 Free Chips” with code WELCOME115 (up to $115, $100 cashout cap, 20x multiplier, new players only). Some bonuses may be credited automatically, while others require you to enter a bonus code at deposit or claim the offer.

Be sure to read the bonus terms. General site policy notes a maximum cashout equal to 10 times the bonus amount unless otherwise stated, and wagering contribution rates often differ by game type—slots typically count at 20x the bonus amount, while table games and video poker may count at 50x. Those differences can make a big impact on how quickly you can convert bonus funds to withdrawable cash.

Read the fine print: transparency matters

Some promotional terms and banking details are not clearly outlined on the site, which can lead to confusion about fees, processing times, and eligibility. Always check the full bonus terms and the cashier rules before accepting an offer. If anything looks unclear or unrealistic, contact support for clarification and keep screenshots of any promotional pages and codes you use.

Locked out or suspicious activity: how to act fast

If you suspect unauthorized access or notice unfamiliar transactions, lock your password, contact support immediately at support@hallmarkassistance.com or 888-480-7999, and follow their instructions for account recovery. Don’t share login details or verification codes with anyone, and be cautious of unsolicited messages asking for personal information.

Simple steps to protect your account

Use a unique password and a password manager to avoid reuse across sites. Enable any available account security options, and set deposit limits if you want proactive control over spending. For long breaks, consider a temporary account timeout or self-exclusion to prevent impulsive returns.

Signing in is your gateway to Hallmark’s games from providers like Betsoft, Dragon Gaming, Rival Gaming, and Saucify (BetOnSoft), and to promotions such as Bitcoin bonuses, free spins, no-deposit offers, and weekly deals. For the official sign-in page and account help, visit /sign-in.

Remember to gamble responsibly, set limits, and only play on licensed, regulated platforms. If you need help controlling play, look for deposit limits, time-outs, and self-exclusion tools in your account settings.